Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which Sophorarck offers refunds for its services provided through the website sophorarck.info. This policy is designed to ensure clarity and fairness for both the users and Sophorarck, while providing maximum legal protection for the company.

Scope and Applicability

This policy applies to all users of the services offered by sophorarck.info. By using our services, you agree to comply with this Refund Policy. This policy is governed by the laws of the United States and is subject to change at the discretion of Sophorarck.

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by sophorarck.info.
  • “Services”: The software as a service (SaaS) offerings provided by Sophorarck through sophorarck.info.
  • “Refund”: The return of funds to a User for services purchased from sophorarck.info.

Main Policy Content

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • If the User cancels their subscription within the first 30 days of the initial purchase.
  • If the User experiences a service outage that is not resolved within 48 hours of reporting the issue.
  • If the User is dissatisfied with the service due to a material breach of the terms of service by Sophorarck.

2. Refund Process

To request a refund, Users must:

  1. Contact Sophorarck via email at [email protected] or by phone at +13166111885.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Submit the request within the applicable refund eligibility period.

Refund requests will be reviewed within 14 business days, and Users will be notified of the outcome via email.

3. Non-Refundable Items

The following items are non-refundable:

  • Any fees for services rendered after the initial 30-day period.
  • Fees for additional features or upgrades purchased after the initial subscription.
  • Any fees associated with third-party integrations or services.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive timely communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

Sophorarck reserves the right to deny any refund request that does not comply with the terms outlined in this policy. In no event shall Sophorarck be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services, even if Sophorarck has been advised of the possibility of such damages.

Data Protection/Security

Sophorarck is committed to protecting the privacy and security of Users' personal information. All refund requests and related communications will be handled in accordance with our Privacy Policy, which can be found on our website.

Changes to Policy

Sophorarck reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on sophorarck.info. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: Sophorarck
Phone: +13166111885
Email: [email protected]
Address: WeWork 600 Congress, 600 Congress Ave, Austin, TX 78701, United States

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the State in which Sophorarck is located, without regard to its conflict of law principles. Any disputes arising from this policy shall be resolved in the competent courts of that jurisdiction.